Support
Last updated September 1, 2026
Spritz is made by one person, so support comes straight to us. Email josh.knight@spritzofficial.online and we usually reply within two business days. If something is broken, tell us what you were doing when it happened and we will get to it faster.
A scan came back wrong, or found nothing
Scanning reads the label, so it works best on a bottle that is well lit, held steady, and turned so the brand and name are both visible. Glass reflections and dim rooms are what usually break it.
If the match is wrong, tap See other close matches on the result to pick the right one. If nothing matched at all, search the name instead. Some bottles, especially indie, vintage, and very new releases, are not in the library yet.
A fragrance is missing, or its details are wrong
Email us the house and the name and we will add it. The same goes for a fragrance whose notes, year, perfumer, or bottle photo look wrong. The library is built from public information and it does get things wrong. Corrections are welcome and we would rather hear about them.
Your collection
Anything you save to Own, Tried, or Wishlist is tied to your account, so it follows you to any device you sign in on. If your shelf looks empty after signing in, check that you are signed in with the same method you used originally, since signing in with Google and with email creates two separate accounts.
Pro and billing
Pro unlocks perfumer credits, full house histories, every note's flavor profile, the community take, on-demand dupes, and an unlimited collection.
Where you subscribed is where you cancel. If you subscribed inside the iPhone or Android app, manage or cancel it in your App Store or Google Play subscription settings, since we cannot cancel those for you. If you subscribed on the web, you can manage it from your account page.
If you paid and Pro did not unlock, give it a minute and reopen the app. If it still has not, email us with the address on your account and we will sort it out.
Your data and your account
What we collect and why is in the Privacy Policy. You can ask us to show you what we hold, correct it, export it, or delete it, at any time and wherever you live.
To delete your account and everything attached to it, see Delete your account.
Everything else
Bugs, feature requests, business enquiries, or a fragrance you think we have badly misrepresented, all to the same place: josh.knight@spritzofficial.online.